Got a question about your order, sizing, returns, or just want to chat? We’re here for it.
Unlike big corporate brands with their “your call is important to us” bollocks, we actually read our messages and reply like humans.
EMAIL US (BEST WAY TO REACH US)
We reply within 24 hours (usually much faster). This is the fastest way to get help.
Include:
Your order number (if you have one)
What you need help with
Photos (if it’s about sizing or a product issue)
OUR ADDRESS
Hero’s Thread Ltd
Basecamp Liverpool
49 Jamaica Street
Liverpool
L1 0AH
United Kingdom
Company Registration: 16523672 (England & Wales)
PHONE
0151 947 0157
Please note: Whatsapp or Email are our primary contact methods and you’ll get a much faster response.
QUICK ANSWERS
Where’s my order?
Check your email for the tracking number. Can’t find it? Email us with your order number.
What size should I get?
Check our [Size Guide] or email us with your usual size in other brands.
Can I return this?
Yes. 30 days, unworn/unwashed. See our Returns Policy or email us for details.
Do you ship internationally?
Yes. Check our Shipping Policy for delivery times and costs.
Email: team@herosthread.com
Phone: 0151 947 0157
We’re a small team running Hero’s Thread. Email us for the quickest response – we actually read and reply to every message.